Concierge Support
Our specialised Concierge provides personalised and high-touch security support to our customers and critical business units.
Support Structure
Access to Consulting
Minimal (L4)
Limited (L3)
Significant (L2)
Critical (L1)
Response Time
Support hours
Support availability
Interactive ticket system
Support contacts
Unlimited tickets
VIP
3 hours - 6 hours
2 hours - 3 hours
1 hour - 2 hours
30 mins - 1 hour
24/7
24/7
7
Enterprise
48 hours
24 hours
4 hours
2 hours
24/7
24/7
7
Welcome to Ost Infinity
Your Global Ecosystem SOC/NOC Teams
Ost Infinity data correction and protection and usability policy read here Privacy Policy.
Meet Complex Cybersecurity Management and Regulations with ViXa Platform
Companies need to ensure the confidentiality, integrity, and accessibility of all their critical systems and data at all times. A security partner such as Ost Infinity can help you keep valuable customer and financial data away from the hands of cyber criminals, as well as ensure business continuity. We also assist you in navigating various laws and regulations regarding data protection, such as GDPR, so that you remain compliant.